FREQUENTLY ASKED QUESTIONS
Below are the most frequently asked questions we get. along with answers. Hopefully these answer your queries, but if not please feel free to contact us either by telephone or e mail.
What happens if a product I want is out of stock or there is not the full quantity that I require?
We would always prefer to despatch complete orders. The vast majority of items that we stock are available to us next day, if you place an order with us and any of the products are out of stock or the quantity showing in stock is insuficient to fulfil your order, we will contact you usually by telephone and advise you of when the full order will be available for despatch. However we will send your order in two or more consignments if immediate despatch of the items that are in stock is required. Carriage will only be charged once or not at all if your total order exceeds the minimum carriage paid figure for your location.
Where can I get technical help with a product?
You can call us on 01446 775302 a member of the team will be happy to assist you in any technical issues. In addition to very good product knowledge of the items that we sell, some of our sales team also have engineering and construction industry experience. Often we can suggest an alternative approach to your application.
Which methods of payment do you accept?
We welcome these payment options: Visa, Delta, Visa Electron, MasterCard, Paypal, Maestro, Solo, Bacs/Chaps etc & Cheques * Goods that are purchased using a cheque will only be despatched once the cheque has been cleared. Please make all cheques payabale to Fixingshop.
Am I able to amend my order once it has been submitted?
You will not be able to amend your order online once it has been submitted. However, if you do need to amend, add or remove items to your order, just telephone us immediately or as soon as we open at 8.30am and we will make the amendment for you. This facility is only available prior to your order being despatched. Please have your order reference number and payment details at hand before calling us.
I have forgotten my password, what do I do?
At the login section, there are instructions.